By using At Home with Bell you agree to these terms. Please read them carefully.
The Platform
At Home with Bell is a three-sided marketplace that connects homeowners with vetted Bell Reps who are present during home service visits, and with trusted service providers who provide those home services.
Bell is the platform. Bell Reps and service providers are independent contractors and businesses, not employees of At Home with Bell.
Your Account
You must be 21 or older to create an account.
You are responsible for keeping your login credentials secure.
You may only create one account per person.
You agree to provide accurate and truthful information when registering.
We reserve the right to suspend or terminate accounts that violate these terms.
For Homeowners
When you book a Bell Rep you agree to:
Provide accurate information about the service visit including address, date, and time window.
Pay the required deposit at the time of booking.
Be available by phone or message during the visit window.
Treat Bell Reps with respect.
Leave an honest review after each completed visit.
Consent to your Bell Rep recording the service visit. Bell Reps wear a body camera during every visit. By booking, you consent to audio and video recording inside and around your home during the visit window, and you confirm you have the authority to permit recording on the property.
For Bell Reps
As a Bell Rep you agree to:
Complete a background check before your first booking.
Arrive at the property before the contractor or service provider.
Represent the homeowner professionally and honestly.
Not share homeowner addresses or personal information with anyone outside the platform.
Report any safety concerns immediately through the app.
Operate as an independent 1099 contractor. Bell does not provide employment benefits.
Wear and operate the provided body camera for the entire visit, and disclose the recording to the service provider on arrival.
Handle all footage according to Bell's policies: upload it through the platform, never share or publish it outside Bell, and never record in any area where a person has a reasonable expectation of privacy, such as a bathroom.
For Service Providers
As a Bell-listed service provider you agree to:
Provide accurate information about your business, license, and insurance.
Welcome and respect the Bell Rep present at any booking.
Honor your quoted pricing. No surprise charges.
Maintain current licensing and insurance as required by Texas law.
Treat homeowners and Bell Reps with professionalism at all times.
Acknowledge that Bell Rep visits are recorded by a body camera, disclosed to you on arrival. If you prefer not to be recorded, you may decline the visit.
Recording and Footage
Every Bell visit is recorded by a body camera worn by the Bell Rep. Recording is disclosed to the service provider when they arrive.
Footage is stored securely and is available to the homeowner for their own visits.
Footage of a service provider is treated as internal to Bell. It is not shared publicly or used in marketing unless the service provider gives explicit on-camera consent.
Footage is retained for a limited period consistent with our safety, accountability, and record-keeping needs, and is then deleted.
The Bell Rep is the recording party for each visit. Recording is conducted in compliance with applicable Texas law.
Payments
Homeowners pay a deposit at the time of booking.
The deposit covers a two hour Bell Rep window.
Any unused portion of the deposit is refunded automatically after the visit is marked complete.
Any time beyond the two hour window is billed from the remaining deposit balance.
Payments are processed securely through Stripe.
Bell takes a platform fee from each completed booking.
Bell Reps are paid as independent contractors after job completion.
What Is Not Allowed
You may not use Bell to:
Harass, threaten, or harm any other user.
Share another user's personal information outside the platform.
Create fake accounts or misrepresent your identity.
Circumvent the platform to arrange bookings or payments outside of Bell.
Use the platform for any unlawful purpose.
Violating these terms may result in immediate account termination.
Our Liability
At Home with Bell is a platform that connects independent parties. We are not responsible for the actions of Bell Reps, homeowners, or service providers.
We are not liable for any damages arising from use of the platform beyond the amount paid for the booking in question.
We strongly encourage all users to verify credentials, communicate clearly, and report any concerns immediately.
Changes to These Terms
We may update these terms from time to time. Continued use of the platform after changes constitutes acceptance.