Privacy Policy

Last updated: March 2026

At Home with Bell is committed to protecting your privacy. This policy explains what information we collect, how we use it, and the choices you have.

What We Collect

When you create an account:

• Full name
• Email address
• Phone number
• Home address (homeowners only)
• Payment information processed securely through Stripe

When you use the platform:

• Booking details and history
• Messages sent through the app
• Reviews and ratings
• Device type and browser
• Usage data and app interactions

When you submit an intake form:

• Contact information you provide
• Your area of interest

How We Use It

To match homeowners with vetted Bell Reps in their area.

To send booking confirmations, status updates, and notifications about your visits.

To process payments and issue refunds when applicable.

To verify Bell Rep backgrounds and maintain platform safety.

To improve the platform and develop new features.

To communicate important updates about your account or our service.

We do not sell your personal information to third parties. Ever.

How We Share It

Bell Reps receive your ZIP code and neighborhood when matching. Your full home address is only shared with a Bell Rep after they have accepted your booking.

Vendors may see booking details relevant to their service visit.

We use the following trusted service providers to operate the platform:

• Supabase — database and authentication
• Stripe — payment processing
• Resend — transactional email
• Twilio — SMS notifications
• Google — analytics and workspace

Each provider is bound by their own privacy policies and data processing agreements.

We may disclose your information if required by law or to protect the safety of our users.

How We Protect It

All data is encrypted in transit using HTTPS and TLS.

Your data is stored securely with row-level security policies that ensure you can only access your own information.

Payment information is never stored on our servers. All payments are processed directly through Stripe.

Bell Rep access to homeowner addresses is restricted until a booking is confirmed and accepted.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Correct any inaccurate information in your profile.
• Delete your account and associated data by contacting us.
• Opt out of marketing communications at any time.

To exercise any of these rights email us at: contact@athomewithbell.com

Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how people use our platform.

You can manage cookie preferences through your browser settings. Disabling cookies may affect some platform functionality.

See our full cookie policy.

Children

At Home with Bell is not intended for use by anyone under the age of 21. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through the app. Continued use of the platform after changes constitutes acceptance of the updated policy.

Contact Us

Questions about this privacy policy?