Last updated: March 2026
At Home with Bell is committed to protecting your privacy. This policy explains what information we collect, how we use it, and the choices you have.
When you create an account:
When you use the platform:
When you submit an intake form:
To match homeowners with vetted Bell Reps in their area.
To send booking confirmations, status updates, and notifications about your visits.
To process payments and issue refunds when applicable.
To verify Bell Rep backgrounds and maintain platform safety.
To improve the platform and develop new features.
To communicate important updates about your account or our service.
To document visits for accountability, generate visit summaries, resolve disputes, and maintain the safety of homeowners and Bell Reps, we use footage recorded during visits.
We do not sell your personal information to third parties. Ever.
Bell Reps receive your ZIP code and neighborhood when matching. Your full home address is only shared with a Bell Rep after they have accepted your booking.
Service providers may see booking details relevant to their service visit.
We use the following trusted service providers to operate the platform:
Each provider is bound by their own privacy policies and data processing agreements.
We may disclose your information if required by law or to protect the safety of our users.
Homeowners can access footage from their own visits. Footage of a service provider is treated as internal to Bell and is not shared publicly or used in marketing unless the service provider gives explicit on-camera consent.
All data is encrypted in transit using HTTPS and TLS.
Your data is stored securely with row-level security policies that ensure you can only access your own information.
Payment information is never stored on our servers. All payments are processed directly through Stripe.
Bell Rep access to homeowner addresses is restricted until a booking is confirmed and accepted.
We keep your account information for as long as your account is active. Visit footage is retained for a limited period consistent with our safety, accountability, and record-keeping needs, and is then deleted. You can request deletion of your account and associated data by contacting us at contact@athomewithbell.com.
You have the right to:
To exercise any of these rights email us at: contact@athomewithbell.com
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At Home with Bell is not intended for use by anyone under the age of 21. We do not knowingly collect personal information from minors.
We may update this privacy policy from time to time. We will notify you of significant changes by email or through the app. Continued use of the platform after changes constitutes acceptance of the updated policy.
Questions about this privacy policy?
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